Privacy Policy

Last updated: January 2024

This Privacy Policy describes how vine-cougar collects, uses, and protects your personal information when you use our website and services.

Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address)
• Vehicle information you provide for service requests
• Communication records when you contact us
• Technical data such as IP address, browser type, and device information
• Usage data about how you interact with our website

How We Use Your Information

We use the information we collect to:

• Process and respond to your service booking requests
• Communicate with you about your enquiries and appointments
• Provide and improve our automotive services
• Maintain records of services performed on your vehicle
• Analyse website usage to improve user experience
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit booking forms or contact us
• Performance of a contract when providing services you have requested
• Our legitimate business interests in operating and improving our services
• Legal obligations we are required to comply with

Data Sharing

We do not sell your personal information to third parties. We may share your data with:

• Service providers who assist with our business operations
• Parts suppliers when ordering components for your vehicle
• Legal authorities when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Service records may be retained for warranty and reference purposes.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at [email protected]